Perguntas Frequentes

How can I know if my reservation is confirmed?

Upon reaching the end of the booking process, a “Booking Confirmation” page will appear with the booking number highlighted. You will also receive a confirmation email containing your booking details.

Is it possible to modify/cancel my reservation after it has been confirmed?

The customer may cancel the reservation using the same booking channel used for their reservation or by contacting our local Call Center. Cancellations made through the Eurostral Limitada booking website will take effect when registered in the Eurostral Limitada booking system.

You can cancel your reservation as follows:

– You can cancel the reservation free of charge up to 48 hours before the start of the rental. otherwise, 25% of the amount paid will be charged.

– If you did not cancel and did not attend the Eurostral rental location to pick up the Vehicle, the amount will be charged as a “no-show” fee, deducting 1 day of rental.

Can I book a vehicle and pay for it even if I am not going to pick it up and drive it?

NO – The credit card holder who paid for the booking must be the main driver as this will be mentioned in the rental agreement.

Can I register additional drivers?

Additional drivers are allowed to drive the vehicle. The customer must report and pay for the additional driver service.

Do I have to pay security deposit?

YES – The car rental service is subject to the payment of a deposit that will be returned after delivery of the vehicle

Can I return my vehicle outside opening hours?

The customer can deliver the vehicle outside of our normal working hours through the 24-hour supervision service

Can I return or pick up a vehicle outside Luanda?

The rental service to start in Luanda, as well as returns to be made outside Luanda, are subject to a quote request.

What is included in the price?

– Liability insurance
– 24H roadside assistance

Is insurance included in the quoted rate?

When you rent a vehicle from Eurostral Limitada, Civil Liability coverage will always be provided. This coverage is automatically included in the rent at no additional cost.

Is there a mileage limit for my rental?

YES – There is a daily mileage limit of 150 km

What are the paying methods?

Payment by credit card, bank transfer or PayPal

Customer Account

I forgot my password. What can I do?

To recover your password, click on the “Forgot your password” link on the Login/Registration page or in the My Account section.

You will then be asked to provide your username or email address and we will send you an email with a new password. You can change the new password in the My Account section when you receive the email.

You can also send an email to our Contact Us section indicating your date of birth, Eurostral Limitada identification number and driving license.

Can I extend my rental agreement?

To extend the contract, the client must inform his manager who will give all the necessary information.

What should I do in the event of a breakdown, accident or damage to the vehicle?

In the event of an accident, you must immediately notify the local authorities and then you must inform our permanent support service, whose contact information you will find in the contract you will receive and on the left side window.

In the event of a breakdown, report it immediately to our permanent support service, whose contact details you will find in the contract you will receive and on the left side window.

Can I report damage after picking up my vehicle?

Any damage or lack of equipment must be observed when collecting the vehicle.

After the rent

Can I get a copy of my invoice?

YES – Simply request the invoice via email

Do I need to return the car with a full tank?

YES – The customer is obliged to return the vehicle with fuel at the same level as received if he has not made an agreement for Eurostral to supply the customer with payment)

Can I retrieve property left in the vehicle?

YES – If you need to contact Eurostral Limitada about any lost items, please call the supervisory contact directly. However, please note that Eurostral Limitada is not responsible for items left in the vehicle at the end of the rental.